Shipping policy
We ship the best of nature, wherever you are.
📦 Processing Times
Orders are processed within 1–2 business days from confirmation. We do not ship on weekends or public holidays.
🚚 Estimated Delivery Times
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Italy: 2–4 business days
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Europe: 5–7 business days
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Rest of the world: 7–14 business days
Delivery times may vary depending on the destination and potential courier delays.
🌍 International Shipping
Yes, we ship internationally! Any customs duties or import fees are the responsibility of the recipient.
📬 Order Tracking
Once your order has shipped, you’ll receive an email with a tracking number to follow your package every step of the way.
🚫 Undeliverable Addresses
We do not ship to P.O. boxes or military addresses (APO/FPO/DPO).
📦 Shipping Issues?
If your package is lost, damaged, or delayed, please contact us at info@presentuniverse.com – we’ll do our best to assist you.